Reference

Your Legal Rights on ratuhoki

When you open an account with us, you're entering into a clear legal relationship.

Account termsData protectionWithdrawal verificationSupport access

Our Legal Posture and Your Account

ratuhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ratuhoki operates where local law permits. Your account is subject to our terms of service, which govern deposits, withdrawals, gameplay and account closure. Access and eligibility depend on local law in your region. We collect personal information — your name, email, payment details and deposit/withdrawal history

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— to verify your account, process transactions via DANA, OVO, GoPay and QRIS, and comply with regional requirements. Your data is retained for the duration of your account and for a defined period after closure to meet regulatory obligations. We do not share your personal information
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with third parties except payment processors and where local law requires. If you have questions about what we hold or how we use it, contact our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP

How to Reach Our Legal and Support Team

We keep our support channels open so you can contact us about account terms, data requests, or policy questions anytime.

ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security is built into every step of ratuhoki. We use encrypted connections for all login and payment activity, verify your identity before processing withdrawals, and monitor account behaviour to detect…

Encryption

All account login and payment transactions use industry-standard encryption. Your connection to ratuhoki is secure whether you're on desktop or mobile.

Withdrawal Verification

Before we process any withdrawal to DANA, OVO, GoPay or QRIS, we verify your identity and account status. This step protects both you and us from fraud.

Session Tracking

We use cookies to log your session and remember your preferences. You control cookie permissions in your browser settings. Disabling cookies may affect your lobby experience.

Data Retention

We keep your personal data for the life of your account plus a defined retention period post-closure. Detailed retention schedules are available on request from support.

Access Requests

You have the right to request a copy of your personal data. Contact support with a formal data access request and we'll respond within the timeframe set by local law.

Policy Updates

We notify you of material changes to our legal terms and data policy via email and account alerts. You can review all versions in your account settings.

Common Legal and Policy Questions

When you close your account, we freeze all gameplay and deposit functions immediately. Any remaining balance is returned to your original payment method within five business days. We retain your account data according to our retention schedule for regulatory compliance, but you cannot reopen a closed account.

Yes. Contact our support team with a formal data access request and include your account email. We'll compile your personal information — name, contact details, deposit/withdrawal history and gameplay records — and send it to you within 14 days, where local law permits.

We retain deposit and withdrawal records for the duration of your account plus seven years post-closure, in compliance with regional financial regulations. You can view your full transaction history in your account dashboard under Finance or History.

Contact support immediately via live chat or email. We log all suspicious activity, freeze your account if needed, verify your identity, and investigate the incident. If fraud is confirmed, we'll help you file a report and restore your account security.

We only share your data with payment processors — DANA, OVO, GoPay and QRIS providers — to process your transactions. We do not sell or market your information. Sharing with authorities happens only where local law requires.

Log into your account and go to Settings > Profile. You can update your email, phone number and password. Some information — such as your registered name and identity details — cannot be deleted but can be corrected by contacting support with verification.

Access and eligibility depend on local law in your region. Our account terms are governed by the jurisdiction where ratuhoki operates. Disputes are resolved through our support process first; escalation options are outlined in your account terms agreement.

Your Legal Rights on ratuhoki

How to Reach Our Legal and Support Team

How We Protect Your Data and Account

Encryption

Withdrawal Verification

Session Tracking

Data Retention

Access Requests

Policy Updates

Common Legal and Policy Questions

01 What happens to my account if I close it?

02 Can I request a copy of my personal data?

03 How long do you keep my withdrawal history?

04 What if I notice fraudulent activity on my account?

05 Does ratuhoki share my data with third parties?

06 How do I change or delete my account information?

07 What laws apply to my account and disputes?

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