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Your Privacy is Central to How We Operate

When you open an account with ratuhoki and deposit via DANA, OVO, GoPay or QRIS, your personal information and transaction history are protected by clear, straightforward policies.

Account security & encryptionPayment data protectionYour access & deletion rightsContact us anytime
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ratuhoki Your Privacy is Central to How We Operate
REACH US DIRECTLY

How to Contact Us About Your Data

Live Chat Open the chat window in the bottom-right of the lobby or on this page.
Email Send a data request or privacy question to [email protected].
In-Account Settings Log into your ratuhoki account, go to Settings > Privacy & Data, and view…
HOW WE SAFEGUARD

Data Security and Account Protection

Encryption & Storage

All your account credentials, deposit information and withdrawal requests are encrypted in transit and at rest. Payment details are never stored in plain text; we use industry-standard TLS and AES protocols.

Session Security

When you log in, your session is tied to your device. If we detect unusual access from a new location or IP, we send you a notification and may ask you to verify via email or phone before proceeding.

Cookie Transparency

We use cookies to remember your login, language preference and gameplay state. Essential cookies keep your account secure; optional cookies help us understand how you use the platform so we can improve it.

Data Retention

Account data is kept for as long as your account is active. After closure, we retain transaction records for seven years to comply with financial regulations; other personal data is deleted after one year.

Third-Party Sharing

We share payment data only with banks, DANA, OVO, GoPay and QRIS providers to process your transactions. We do not share your gaming history or contact details with advertisers or external services without your permission.

Your Rights

You can request a copy of your data, update personal information, ask us to delete your account and data, or object to certain processing. Use Settings > Privacy & Data or email [email protected] to start a request.

Frequently Asked Questions About Privacy

Your bank account or e-wallet details (DANA, OVO, GoPay, QRIS) are used only to process your withdrawal. We do not store full card numbers or bank account numbers after the transaction clears. The withdrawal itself is logged for accounting and fraud prevention; that record is kept for seven years under local financial law.

Yes. Go to Settings > Account > Delete Account or contact [email protected]. We will close your account immediately. Gaming history and transactions are retained for seven years for compliance; other personal data is deleted within 30 days of closure. You can request data deletion sooner by emailing us.

No. We track only activity within your ratuhoki account—logins, deposits, withdrawals, games played and chat messages. We do not track your browsing outside our site, and we do not share your gaming data with external advertisers, search engines or social media platforms.

While your account is active, we keep all personal details so you can play and withdraw anytime. After you close your account, we delete most personal information within 30 days. Transaction records and account activity are kept for seven years to meet banking and tax regulations, depends on local law.

Contact our support team immediately via live chat or email [email protected]. We investigate any suspected misuse within 24 hours. If fraud is confirmed, we'll help you secure your account, recover lost funds where possible and report the incident to relevant authorities.

Yes, we use cookies for login security, language settings and game preferences. When you first visit, you can choose which cookies to accept. You can change your cookie settings anytime in your browser or in Settings > Privacy & Data on your account.

Your personal data is not shared with other gaming sites or external marketing companies. We share transaction details only with your bank or payment provider (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals. We do not sell your email, phone or gaming history to anyone.

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